Duration: 7 hours and 53 minutes

Affected Components: US-CHI-3, US-CHI-4, US-CHI-2, US-CHI-1, Network Infrastructure

May 20, 21:52:39 GMT+0
Completed - The upstream maintenance has been completed, and affected services have been stable upon continued monitoring. No further issues have been observed..

May 20, 17:27:59 GMT+0
Identified - The network maintenance is nearly complete. We will continue to share updates as we receive them..

May 20, 16:37:00 GMT+0
Identified - A network routing adjustment is currently in progress. Most traffic has already transitioned as expected, with a brief interruption earlier now resolved. Additional routing changes are being made to improve stability during the remainder of the maintenance window. We’ll continue to share updates as we receive them..

May 20, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

May 20, 14:00:00 GMT+0
Identified - **🚨 Emergency Maintenance – Chicago Data Center** **📍 Location:** Chicago, Illinois Facility **🕒 Start:** May 20th, 2025 @ 14:00 UTC **🕒 End (Estimated):** May 20th, 2025 @ 17:30 UTC **🔧 What’s Happening** Following an unexpected network outage on May 18th, the team is conducting emergency maintenance at the Chicago data center. This work is focused on implementing long-term preventative measures and reinforcing the reliability of our core infrastructure. We recognize the short notice and appreciate your understanding as we act swiftly to strengthen platform stability. **📡 What to Expect** * Engineers will be applying core-level updates to the network stack * You may experience brief, intermittent connectivity disruptions during the maintenance window * Every effort will be made to minimize service impact and complete work as efficiently as possible **📢 Stay in the Loop** Follow live updates on our [Status Page](https://status.rack-point.com). To receive real-time notifications, click the **“Subscribe”** button at the top of the page. **🙋 Need Help?** Our support team is available to assist with any questions or concerns. Please reach out if you need help preparing for this maintenance window. **Thank you for choosing Rack-Point. We appreciate your continued trust.**.